What people are saying about THE ESSENTIAL WORKPLACE CONFLICT HANDBOOK:


Conflict in the workplace, while often stressful, can be the sign of a vibrant, creative and engaged culture…especially when it arises from legitimately different views of how to proceed with something. The trick is how to leverage that tension to bring about the optimal solutions while retaining, and perhaps even developing inter-person and intra-team relationships. This book is a thoughtful and useful guide to not just “conflict resolution” but what I call “conflict optimization.” I highly recommend that every one - not just leaders - read and benefit from it.

Al Risdorfer
CHRO, Digital Divide Data


Connecting with your audience means you must understand their language. Drawing upon their own front-line experiences working with people, Gamlem and Mitchell have crafted a comprehensive, yet practical reference for dealing with conflict in the workplace. “The Essential Workplace Conflict Handbook” is a valuable resource for anyone who wants to understand conflict at its core.

Gerry Crispin, SPHR
Co-Founder
CareerXroads


The pragmatic solutions offered in “The Essential Workplace Conflict Handbook” help minimize the human drama inherent in conflict resolution, which inevitably strengthens the team. This book is a must-read.

Mark A. Raitor
Chief Operating Officer
Independent Community Bankers of America


Following their success with “The Big Book of HR,” Gamlem and Mitchell have produced another winner with “The Essential Workplace Conflict Handbook.” This practical, hands-on guide to managing workplace conflict should be on the bookshelf – and in the hands – of managers at all levels of organizations large and small.

Ralph Kidder
Chief Financial Officer, Marymount University (Retired)


Having a productive and engaged workforce isan imperative for organizations to be successful.Leaders must be able to not only motivate their teams but they must also be able todeal effectively with conflict. In this book Cornelia and Barbaradiscussthe causesof conflict andthey alsoprovide clear suggestions for addressingeach differentsituation.This is an excellent resource for anyone with "people" responsibility.

Janet Parker, SPHR
EVP, Corporate HR, Regions Bank


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